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SOVRANTI PRIVACY POLICY
Revision Date: November 1, 2020
Sovranti respects the privacy of its players and online visitors; and recognizes the importance of providing a secure environment for them. We have adopted a company-wide online Privacy Policy (“Privacy Policy”) that explains how we collect, store, and use the information you provide us. This Privacy Policy details how Sovranti safeguards the privacy of its online visitors and does not apply to information that may be collected by Sovranti offline, including but not limited to employment related interactions. When you click a link to other sites from a Sovranti website, this Privacy Policy does not apply to, and cannot control the activities on, those other sites. We highly recommend that you read the privacy policy of any third-party website you may be directed to before providing any personally identifiable information.
The personal information you provide may be transferred to, stored, and processed within the United States where Sovranti maintains facilities or business operations. In the future it is possible personal information you provide may be transferred to, stored, and processed within other countries.
By using this website and/or any of Sovranti’s online products or services, you acknowledge the terms of this Privacy Policy. If you object to anything described in this Privacy Policy, please do not use our websites, platform or play our games. This Privacy Policy may change from time to time, so please check back periodically to ensure that you are aware of any changes. If we make a material change to this Privacy Policy, we will notify you by posting the change on our websites or in this Privacy Policy and, if necessary, give you additional choices regarding such change before the change becoming effective. Your continued use of the Sovranti websites will signify your acceptance of these changes.
1. What personal information is collected and how do we use it?
Information collected from you. If an online visitor submits information to Sovranti, it will usually be through either: (1) the purchase of goods or services through our online platforms, (2) product or account registration, or registration for online game participation, (3) player match-up services, (4) message boards or forums, (5) eCards or recruit-a-friend e-mails, (6) warranty registrations, (7) contest registrations, (8) the playing of a game or use of a service, (9) surveys, (10) customer service or technical support, and/or (11) newsletters. Personal information collected may include your name, home address, phone number, and/or e-mail address. We do not require this information to gain access to our websites, however, you will not be able to utilize certain products, services, or features that require registration or receive materials such as newsletters unless such information is provided.
Visitors purchasing products or services may have to provide additional information such as a valid credit card number, the three or four digit -digit CVV expiration date, and shipping and billing addresses.
For some activities, we may ask you to create a username and password and/or to provide other personal and non-personal information including but not limited to your age, date of birth, gender, and/or game and platform preferences; and, we may combine such information with other personal and/or non-personal information.
From time to time, we may also post customer testimonials that contain personally identifiable information on Sovranti’s website. However, we will obtain the customer’s consent to post these testimonials prior to publication in accordance with the applicable Sovranti agreement.
Additionally, communications made using a product or service should not be considered private. Sovranti may monitor your communications (including without limitation chat text) when you are using a product or service for compliance with our Code of Conduct, toxicity analysis, to prevent cheating and fraud, or for enforcement of Sovranti’s End User License Agreement (EULA) and/or terms of use. You hereby provide your irrevocable, express consent to such monitoring. You acknowledge and agree that you have no expectation of privacy concerning the transmission of any user generated content or communications, including without limitation chat text or voice communications. Because voice chat and other communications may be viewed and/or heard by other users, users should avoid revealing any personally identifiable information in those communications.
Information Collected Automatically. In addition, your web browser or client software may transmit certain geographic information or information regarding your computer (capabilities, game data processing, etc.) to Sovranti. Sovranti may use this information to generate aggregate statistics about our user community. In addition, Sovranti may use such information for security, system integrity (the prevention of hacking, cheats, etc.), or enforcement purposes. Sovranti may also collect IP information, which it may use to infer your approximate location. We use web-based tools when you visit Sovranti websites, such as “cookies” to track your online activities.
Information collected from third parties (our vendors, affiliates, and business partners). Sovranti may enhance or merge the personal information collected at a Sovranti website with data from third parties in order to update your contact information, perform market analysis, or improve our products, services, or systems.
How we use your information. The personal information you provide Sovranti, and that Sovranti collects automatically, will allow us to provide our games and services, fulfill your product or service order; alert you of new products or services, features, or enhancements; handle/route your customer service or technical support questions or issues; to send eCards; and/or notify you of upgrade opportunities, contests, promotions, or special events and offers. We also use this information to secure our services and users, to prevent cheating and fraud, to monitor for toxicity, and to enforce our agreements with you.
Last, we may use your personal information for internal marketing or demographic purposes and so we can adapt our products and services to better suit your needs. We do this to better understand and serve our customers.
Personal information submitted by individuals acting solely in a business capacity is not subject to the uses set forth above or to any other practices stated in this Privacy Policy. This includes employees and former employees.
2. What type of communications may you receive?
Offers
We will occasionally send you information on products, services, special deals, and promotions. Out of respect for your privacy, we present the option not to receive these communications. Please see the “Choice” section below.
Service-related Announcements
We will send you strictly service-related announcements on rare occasions when it is necessary to do so. You will also receive communication regarding your account security, such as reminders to reset your password and alerts related to changes and suspicious login activity on your account. Generally, you may not opt-out of these communications, which are not promotional in nature.
Game-related Announcements
We may send you information related to the game(s) you play. For instance, we may congratulate you on your recent success.
Customer Service
Based upon the personally identifiable information you provide us, we will communicate with you in response to your inquiries, to provide the services you request, and to manage your account.
Recruit a Friend/E-cards
If you choose to use our recruit-a-friend, or e-card features, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the website. Sovranti does not store this information and uses it solely to send this one-time email and to track the success of our referral program.
3. Who is collecting your information?
When you are asked for information while on a Sovranti website or in a Sovranti game or service, you are providing that information to Sovranti LLC unless specifically stated otherwise in that location or in this Privacy Policy.
Occasionally, Sovranti may use third-party contractors to collect and process personal information on its behalf (for product and prize fulfillment, etc.). In these instances, Sovranti controls the use of your data via written contracts which conform to this Privacy Policy.
In addition, some services are provided with partner companies. If you do not want your information shared, you can choose not to allow the transfer of information by not using that service or by not providing any information. Please be aware that we cannot control all of the activities of third parties to whom we provide data, and while we cannot guarantee that they adhere to the same privacy and security procedures as Sovranti, we will take reasonable steps to assure that these third parties will sufficiently protect personal information.
Our websites may include certain social media features such as the Facebook "Like" button, and widgets such as the Share this button or interactive mini-programs that run on our websites. These features may collect your Internet Protocol (“IP”) address, which page you are visiting on our websites, and may set a cookie to enable the feature to function properly. Social media features and widgets are hosted by a third-party or hosted directly on our websites. Your interactions with these features are governed by the privacy policy of the company providing it.
4. With whom may your personal information be shared?
Sovranti will share your personal information with third parties only in the ways that are described in this Privacy Policy.
We may, however, share non-personally identifiable, aggregated, and/or public information with third parties. Additionally, we share unique identifiers specific to your device with third parties to tailor content and to adjust and improve our services.
We reserve the right to disclose your Information if we are required to do so by law. We may also disclose your information to law enforcement or in civil litigation in connection with the enforcement of our rights or your legal obligations (e.g., bringing legal action against you if you are violating the EULA).
We may share your information with vendors Sovranti engages to perform services for Sovranti (for example, platform providers, media partners, event ticket providers, merchandise vendors, survey providers, billing, consumer services support, information technology hardware and software). In these situations, a written contract between Sovranti and the vendor shall control such disclosure, the vendor must agree to reasonable levels of security regarding your data and the vendor will not be permitted to use your data except as required for the performance of those services for Sovranti. If your data is anonymized, the vendor may use it for other purposes.
As with any business, your personal information is also an asset of Sovranti and will become part of our normal business records. As such, we may also disclose your personal information to a third-party if we decide to sell a line of business to that third-party, so you can continue to receive service and information in connection with that line of business with as little disruption as possible. Similarly, in the event of a merger, acquisition, reorganization, bankruptcy, or other similar event, your personal information may be transferred to Sovranti’s successor or assign.
Sovranti may also have message boards, forums, and/or chat areas, where users can exchange ideas and communicate with one another. When posting to a message board, forum, or chat area, the information is being made publicly available online and the user does so at his or her own risk. If your personal information is posted on one of our community forums, you may contact us at support@sovranti.com to request removal. Sometimes, we may not be able to remove your personal information, in which case we will let you know if we cannot do so and why.
5. What choices do you have regarding the collection, use, and distribution of your personal information?
You have choices over the Information provided by you and by other sources, and how Sovranti uses that Information. You can exercise your choices by updating your preferences at any time and also by managing your settings in your Battle.net account, on your devices and third-party accounts.
Your Choices About Information Provided by You
If you do not want to provide Sovranti with personal information, then you can choose not to provide it. If you choose not to provide us with personal information, we may not always be able to provide you with the Sovranti product or service you want. For example, without providing an email address, you cannot create an account.
Your Choices About Sovranti Using Your Information
You can exercise choices over how Sovranti uses your personal information and update your preferences at any time:
• To remove yourself from receiving targeted email marketing or newsletters from Sovranti, simply click the unsubscribe link in the email or access your Sovranti account and edit your email communication preferences. You will need your password to access your account;
• To disable selected Cookies from collecting information relating to the effectiveness of advertising campaigns or analytics data and from serving you with personalized advertising, please see our Cookie Policy; and
• To stop having your in game-data collected, you may discontinue the service.
If you opt-out of receiving email marketing communications from us, please note we may still contact you occasionally about the status of your account, such as to inform you that your account may be expiring, or for other service related information.
California Shine the Light Law
Since 2005, California Civil Code Section 1798.83 permits our customers who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. We do not share our customer's personal information with unaffiliated third parties for their own direct marketing purposes. For inquiries regarding our disclosure policy, please send us an email to support@sovranti.com. We will be happy to honor your request.
Privacy Rights for California Minors in the Digital World
Since January 1, 2015, California Business and Professions Code Section 22581 permits California residents under the age of 18 to have the right to view, correct and request the removal of content or information they have posted to the message boards or forums. This request can be made by contacting us at Sovranti LLC, 7946 Ithaca Lane North, Maple Grove, MN 55311 Attention: Support. We can also be reached via e-mail at support@sovranti.com. Note that any information posted to the message boards or forums is publicly viewable. We strongly recommend that all users avoid posting personal or sensitive information.
Residual copies of content and/or information that have been deleted may remain on our backup servers. We do not have to remove posted content or information if it has been rendered anonymous. We may retain your Information to resolve disputes, enforce our user agreements, or comply with legal requirements; in this case, your personal information will be blocked from use for any other purpose. Additionally, we do not have control over third parties (e.g., other users) who may have copied or reposted the content or information.
Do Not Track
California Business and Professions Code Section 22575(b) (as amended effective January 1, 2014) permits our customers who are California residents to be informed as to how Sovranti responds to Web browser "Do Not Track" settings. As Do Not Track is a standard that is currently being developed, Sovranti does not take actions to respond to Do Not Track settings, and instead we adhere to the standards set out in this Privacy Policy. To find out more about Do Not Track you may find the following link useful: http://www.allaboutdnt.com/ .
6. Children and Parents
Children Under 13
Once a child states that his/her age is under 13, they will be unable to register an account with us. We do not knowingly collect or store any personally identifiable information from children under 13. If parents believe that we have unintentionally collected their children’s’ personal information, they may request the deletion of the information by contacting us at Sovranti LLC Attention: Privacy Policy Administrator, 7946 Ithaca Lane North, Maple Grove, MN 55311. They may also e-mail us at support@sovranti.com.
Note to Parents
We recognize a special obligation to protect personal information about young children. We urge parents to instruct their children to never give out their real names, addresses, or phone numbers, without permission, when online. Teenagers under the age of 17 and over the age of 12 should encourage their parents to review this policy and to contact us if they would like to evoke our opt-out capabilities or to raise any concerns.
7. What are tracking technologies and how are they used?
As is true with most websites, we gather certain information automatically and store it in log files. This information may include a unique identifier such as your Internet Protocol (IP) address and non-personal information such as your browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We may combine this automatically collected log information with other information we collect about you. We do this to improve the services we offer you, to improve marketing, analytics, or website functionality.
Sovranti and our partners, such as marketing partners and analytics providers may use tracking technologies such as cookies, beacons, tags and scripts. These technologies are used in analyzing trends, administering the websites, tracking users’ movements around the websites, and to gather demographic information about our user base. We may receive reports based on the use of these technologies by these companies on an individual and aggregated basis.
We use cookies for various purposes including our shopping cart, to remember users’ settings (e.g. language preference), and for authentication. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our websites, but your ability to use features or areas of our websites may be limited.
We may also use clear gifs in our HTML-based emails to let us know which e-mails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. These types of clear gifs are tied to personally identifiable information.
We, and third parties with whom we partner to provide certain features on our websites or to display advertising based on your web browsing activity, use Local Shared Objects, and Local Storage such as HTML5, to store content information and preferences. Various browsers may offer their own management tools for removing HTML5.
We may partner with third-party ad networks to manage our advertising on other sites. Our ad network partners may use tracking technologies to collect information about your activities on this and other websites to provide you targeted advertising based upon your interests. Some of these ad networks may be members of the Networking Advertising Initiative (“NAI”) and/or the Digital Advertising Alliance (“DAA”) – organizations who offer a single location to opt out of receiving tailored ads. If you wish to not have your information used to serve you targeted ads, you may opt-out by visiting the DAA’s Consumer Choice page and/or the NAI’s Consumer Opt-Out page. Please note this does not opt you out of being served advertising. You will continue to receive generic, or non-targeted, ads. Please also note that we strive to adhere to the DAA’s Self-Regulatory Principles for Online Behavioral Advertising.
8. What are Internet Protocol addresses?
An Internet Protocol ("IP") address is the unique number assigned to your server or Internet Service Provider ("ISP"). Sovranti may track such IP addresses for system administration, to report aggregate information, site tracking, security purposes, or to prevent our servers from being abused. See the tracking technology discussion above.
9. What do you do to obtain a report about the personal information Sovranti holds about you or delete your personal information?
You may submit, free of charge, but no more than twice in a 12-month period, a verifiable request for the personal information we have about you. To obtain the report, send an email to support@sovranti.com.
You may also submit a verifiable request for us to delete either: (1) your marketing information; or (2) your account and your marketing information. The deletion of an account is permanent and cannot be reversed; also, all games, assets and history will also be permanently deleted. We may retain personal information to: (a) protect our business, systems, and users from fraudulent activity, (b) to address technical issues that impair existing functionality, (c) necessary for us, or others, to exercise their free speech or other rights, (d) comply with law enforcement requests pursuant to lawful process, (e) for scientific or historical research, (f) for our own internal purposes reasonably related to your relationship with us, or to comply with legal obligations. To submit a request for deletion, send an email to support@sovranti.com.
Note: California residents may have additional rights; please see California Consumer Protection Act and other California laws.
10. How secure is your personal information?
Sovranti takes a range of security measures designed to protect your personal information and keep it confidential (unless it is non-confidential by nature, for example, publicly-available information like user generated content, leaderboard rankings, forum posts and scores, etc.). We also take steps to ensure that the personal information collected is protected from misuse and alteration. In addition, we request vendors who process personal information on our behalf to themselves take a range of security measures designed to help protect your personal information. However, the Internet by its nature is not a secure environment and the nature of security risks is constantly evolving, as are the technical and organizational industry standards relating to management of those risks. The complete security of any personal information collected, stored or used by us or our vendors cannot therefore be guaranteed.
It is especially important for you to understand that you control the security of your account to a great extent. Choosing a password you don’t use on any other system is important. Changing that password occasionally is also a good idea.
11. Help for People with Disabilities:
If you have a disability that makes exercising any of your rights in this Privacy Policy difficult, we want to try to help you through alternative means. Please contact us, and let us know how we may best help you, at support@sovranti.com.
12. What if you have a question or complaint?
If you have questions or wish to file a complaint, please e-mail us at support@sovranti.com.